Privacy & Data Protection Notice

1. Identity, Address and Applicable Regulations

ShareMoments Canada Inc., operating in Canada in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Law 25 (Act respecting the protection of personal information in the private sector), is responsible for processing and safeguarding your personal information. For any privacy inquiries or to exercise your access and rectification rights, you may contact our designated Privacy Officer at privacy@sharemoments.ca.

2. Personal Data We Collect

• From the Account Administrator / Enterprise Client: full name, corporate address, email, phone number, and billing details.
• From the deceased honoree: full name, birth and passing dates, and biographical information provided voluntarily for the memorial.
• Content contributed by guests: photographs and condolence messages uploaded voluntarily to the digital memory wall.
• Live Stream Data: real-time live streaming of memorial ceremonies. This video transmission is strictly on-demand; ShareMoments does not store, record, or subsequently distribute live video streams.
• Payment Details: securely processed and tokenized by Stripe Canada under certified PCI-DSS Level 1 standards. ShareMoments never stores card numbers or CVC/CVV security codes.
• Technical and Telemetry Data: IP address, essential session cookies, device metadata, and audit logs for fraud prevention and platform stability.

3. Purposes of Processing

Collected data is strictly used for the following transparent and legitimate purposes:

• Creating, customizing, managing, and publishing the digital commemorative memorial.
• Enabling live streaming access for ceremonies.
• Generating biographical narratives assisted by Artificial Intelligence (AI) models upon user request.
• Administrative management, Canadian tax invoicing (GST/HST), and enterprise support.
• Maintaining cybersecurity defenses, mitigating abuse, and ensuring platform reliability.

4. Data Retention and Deletion

• Service Period: digital memorials remain active and accessible during the contracted license term (30 to 365 days).
• Right to Deletion: the account administrator or direct next-of-kin may request permanent deletion or unpublishing of content at any time.
• Security Backups: upon deletion, residual technical data is purged from active backup cycles within 30 days.

5. Third-Party Processors and Transfers

ShareMoments does not sell or rent personal information. Data is transferred strictly to vetted high-security cloud and infrastructure providers (Google Cloud/Firebase, Cloudflare, and Stripe) bound by stringent confidentiality terms meeting PIPEDA and international standards.

6. Your Rights (Access, Correction, and Portability)

Under PIPEDA and Quebec Law 25, you have the right to access your personal information, request corrections, or request its deletion. To submit a request, contact our Privacy Officer at privacy@sharemoments.ca with proof of identity.

7. Protection of Minors

ShareMoments does not knowingly collect data from minors. The event administrator is responsible for ensuring parental/guardian consent before uploading photographs depicting minors.

8. Policy Updates

Any amendments to this policy will be promptly published on this page with its effective date.